Thank you for being part of the AIR⁺ Rewards Programme.
As we shift our focus to delivering more value through other channels and promotions, the AIR⁺ Rewards Programme will come to an end by 3rd March 2025.
What you need to know:
Enjoy all AIR⁺ Rewards benefits until 31st December 2024
You can continue to earn and redeem points on eligible purchases until 31 December 2024.
Redeem all the points you’ve earned by 3rd March 2025
All earned or awarded points must be redeemed through eligible purchases by 3rd March 2025. Any remaining points will expire on 4th March 2025.
Start redeeming your points today!
You can redeem a cash discount of $3 with every 300 points, capped at a maximum of 1200 points per redemption, with minimum purchase of $20.
Below, you’ll find answers to some frequently asked questions to help you navigate this change.
Why is the AIR⁺ Rewards Programme ending?
We have decided to focus on delivering value through other channels and promotions. We believe this change will allow us to serve you better in the long run.
How do I check my points balance?
You can check your point activity and balance in the AIR⁺ Rewards tab, which can be found at the left corner of your screen, after logging into your account. Click here and go to AIR⁺ Rewards tab to login.
How do I redeem my points?
To redeem your reward, simply log into your account via the AIR⁺ Rewards tab. Choose the available reward to redeem from the menu and a discount code will be generated. Apply the discount code at checkout to enjoy your reward.
What happens if I don’t use my points by 3 March 2025?
Any points not redeemed by this date will expire and cannot be used for future purchases.
Will there be any new programmes or promotions?
We are exploring new ways to reward our loyal customers and will keep you updated on any future programmes or special offers.
ABOUT AIR⁺ REWARDS MEMBERSHIP
What is AIR⁺ Rewards?
AIR⁺ Rewards is a membership program that allows you to earn points, redeem rewards, enjoy exclusive promotions and receive the latest news from AIR⁺.
How do I sign up for AIR⁺ Rewards?
Signing up is free. To sign-up, simply create and register an account with us here. Please refer to AIR⁺ Rewards Terms and Conditions here.
How do I earn AIR⁺ Points?
You can earn points by signing up for an AIR⁺ account, completing your profile and by successfully referring a friend to us! You will also earn 5 point for every S$1 spent on AIR⁺ Official Store (www.airplus-family.store).
Important note: Points earned are based on your order amount, excluding discounts and shipping fees.
Will my AIR⁺ Points expire?
Your points will expire only if you have not earned or spent points for a continuous period of 6 months. We will always send you a reminder before your points expire.
Will my AIR⁺ Points be refunded to me if I return/cancel my order?
Yes, your AIR⁺ Points will be refunded back into your point balance when you return/cancel your order.
Can I combine my AIR⁺ Points from multiple accounts into a single account?
No, you cannot. Points from different accounts cannot be combined and are non transferrable.
I completed an activity but didn't earn any points. Who can I contact?
Please send the screenshots and details of your activity to us at airplus@stengg.com with your account email and we’ll do our best to resolve this for you.
For birthday rewards, you will only receive points this year if you added your birth date to the AIR⁺ Rewards panel more than 30 days before your birthday. You will not get rewarded points for your birthday this year if you enter a date that is in the next 30 days.
What can I do with my AIR⁺ Rewards points?
You can redeem a cash discount of $3 with every 300 points, capped at a maximum of 1200 points per redemption, with minimum purchase of $20.
Can I use my AIR⁺ Rewards with other discounts and promotions?
Rewards cannot be used with other discount and promotion codes. You also cannot redeem more than one reward per transaction.
ABOUT AIR⁺ REWARDS REFERRALS
How do I refer a friend?
You can refer a friend by sending your friend your unique referral link through direct sharing, Facebook or email. To discover your unique referral link, simply log into your AIR⁺ membership account and find it under "Refer your friends" section in your Rewards menu.
Who can be a referred friend?
The referred friend has to be a new customer to AIR⁺, with no previous purchases or existing account, for the referral to be successful. Therefore, there is only one successful referral for each referred friend.
The referred friend and the referrer cannot be the same person. The referred friend must have a different email address, along with different billing and shipping information from the referrer. The referrer must know the referred friend as a friend, family member or relative.
What's the rewards for referring a friend and getting referred?
The referrer is rewarded with 30 points after a successful referral.
The referred friend is rewarded with a S$3 off on their first order after claiming the discount code via the referral link sent by the referrer.
What constitutes as a successful referral?
A successful referral is defined as a purchase made on AIR⁺ Official Store (www.airplus-family.store) by the referred friend who:
1. Have not have any purchase, subscribed and/or created an AIR⁺ account.
2. Accesses AIR⁺ Official Store through referral link provided by referrer.
3. Makes their first purchase in the same web visit/session.
My friend has made a purchase through my referral but I did not earn any points. Who can I contact?
Our system automatically detects indicators of referral fraud and blocks account to prevent any dishonest acts or acts in violation of the AIR⁺ Rewards terms and conditions, i.e. creation of fake accounts and/or duplicate accounts.
In case of system error, please send the details of your referral to us at airplus@stengg.com with your account email and we’ll do our best to resolve this for you.
Is there a limit to the number of referrals I can make?
No, there is no limit to the number of referrals you can make, as long as the referrals are valid and adhere to our terms and conditions outlined here.