Please read through our Returns and Refund Policy in detail before you make any purchase, return, exchange or request for refund for your purchases.
- Upon receipt of your order, please inspect the product(s) and email us at airplus@stengg.com immediately if the product(s) is defective, damaged or incorrect.
- For hygiene and safety reasons, all masks/products in unsealed conditions are strictly non-refundable and non-exchangeable.
- We accept exchange or return of product(s) within 30 days from the date of purchase.
- Exchanged or returned product(s) must be in its new and original condition, with original product packaging.
- Official receipt must be presented for exchange or return.
What should I do if I receive a wrong/incomplete/damaged/faulty items in my order?
If you have received wrong/incomplete order or damaged/faulty items, please email us at airplus@stengg.com with the following information:
- Order number
- Enquiry details
- Your contact details
Our customer service team will be in touch as soon as possible.
How do I request an exchange/return for my order?
Please email us at airplus@stengg.com to raise a request for an exchange/return of your purchase with the following information:
- Order Number
- Reason for exchange/return
If your request for return/exchange is eligible, you will be required to conduct the exchange/return at our office so that our Customer Service team can verify the condition of the product(s) and complete the return/exchange for you.
Who can I contact if I need assistance with my return/exchange request?
For assistance, please email us at airplus@stengg.com.