Please read through this Refund Policy in detail before you make any purchase, return, exchange or request for refund for your purchases.
- We accept exchange or return of product(s) within 30 days from the date of purchase.
- Official receipt must be presented for exchange or return.
- Exchanged or returned product(s) must be in its new and original condition, with original product packaging.
- Upon receipt of order, please inspect your ordered product(s) and email us at firstname.lastname@example.org immediately if product(s) is defective, damaged or incorrect, so that we can evaluate and address the issue.
- Due to hygiene reasons, product(s) in unsealed conditions are strictly non-refundable and non-exchangeable.
How do I return or exchange my purchase?
Please email us at email@example.com to request for return/exchange of your purchase with the following information included in your enquiry:
- Order Number
- Reason for Return/Exchange
If your request for return/exchange is eligible, you will be required to conduct the return/exchange at our office premise so that our Customer Service team can verify the condition of the product(s) and complete the return/exchange for you.